Contact Information

For questions regarding your eligibility or to find out which managed care plan you are enrolled in, you may call the Medicaid Helpline at 1-800-541-2831. It is available from 8:00 a.m. through 8:00 p.m., Monday through Friday and from 9:00 a.m. to 1:00 p.m., on Saturday.

Please let us know if you’re having difficulty with this website, if any of the links are broken, or if you have a suggestion for additional content by clicking here: contact us.

• For more information on the NY State Medicaid fee for service program visit the New York State Medicaid site.
• For information about NYRx, the Medicaid Pharmacy Program visit the NYRx site.
• For information about the NYRx preferred drug list and Prior Authorization program visit the Magellan Medicaid Administration site.
• For more information on Medicaid Managed Care visit the New York State Managed Care site.